FAQ & Help Guide About Nihaojewelry

“Is your price a wholesale price?”, “What’s the minimum quantity of an order for your goods?” Nihaojewelry is a professional fashion jewelry supplies and manufacture, As a worker of our company, we will receive a variety of questions which are concerned about by our new and old customers every day.

FAQ & Help Guide About Nihaojewelry

Before you have an order on Nihaojewelry, I believe you must have something want to ask about us also.

We are particularly grateful to the member of the ministry of foreign who have helped us to make a frequently asked questions list as follows:

1. Q: There is no shipping information about my package.

    A: This is your tracking no, it needs some time to show the information on the internet and we will try our best to help you get your package in time.

2. Q: Minimum order

    A: We have no minimum order and it is easier for you to try our product and service.

3. Q: Customs duty

   A: We have the experience to solve this problem when you order you can choose the amount of the invoice according to our experience, we will try to give an adequate solution to pay fewer customs tax.

4. Q: Shortage problem

   A: We tried to send 100% of your order, but maybe one or two items are out of stock. To save time we will send you directly.

B: We did credit in your account. you can use it in your next order.

C: Would you like to change to other items.

5. Q: Can I choose other shipping agents?

    A: Yes, we can transfer your goods through the company you required.

6. Q: Can I put my own branding on the package you send?

   A: We have our own branding. We can make your own branding but you need to order each style for more than 240 pieces and you need to pay for the paper and provide the design.

7. Q: The time to my country.

    A: We have the different way to deliver your goods with different time and it usually takes about 4-7 working days.

8. Q: The shipping cost.

   A: Shipping cost depends on the weight of the order, we also need to pay this money to DHL or FedEx. First 0.5kilos is 15-20 USD, following 0.5kilos is 4-6 USD, so you buy more, the shipping cost is cheaper.

9. Q: How to refund for missing and broken ones?

   A: Our quality rule is very strict. If any damaged items are caused by long-term delivery, just email valid pictures to info@nihaojewelry.co.uk within 7 days after receipt of your goods. Then our QC department will forward your pictures to account department, to ask compensation for you.

10. Q: When will you refund me the broken and missing items?

      A: After we confirm it, we will do credit to your account.

11. Q: Size problem

    A: Dear Friend, our system is improved now. When you order, please leave us a message or send mail to info@nihaojewelry.co.uk the sizes you want and we will check it to you.

Ring Size Chart: https://www.nihaojewelry.com/ring-size-chart

12. Q: The quality is not satisfying

     A: We are sorry for this problem, you can send us a picture for us, we will talk with our manager of production to solve this problem. We will give you some discount for your next order. Sorry again.

7-day policy for return: https://www.nihaojewelry.com/7-day-policy-for-return

15-day policy for exchange: https://www.nihaojewelry.com/15-day-policy-for-exchange

13. Q: When can I get a Tracking number, packing list? I haven't received it now

    A: We will send your goods within 24-48 hours after receiving your payment when your merchandise is sent, we will send information to your registered email.

14. Q: Payment

     A: Please check the following payment directions for your reference by logging into your account.

Login-My Orders-Pending Orders-Checkout by PayPal (or Credit Card)-Pay-OK

and we accept Paypal, western union o bank.

15. Q: What time my order will be sent?

    A: Usually 48-96 hours or so, if you order many items, we maybe need 2-5 days to prepare, if you ask a lot of product with Swarovski crystal element will tart 1-2 days. Anyway, we will try our best to deliver your items within 48-96 hours after receipt of your payment.

16. Q: Wrong items

      A: We are sorry, we will send you again this product with your next order.

17. Q: The price can be lowered?

    A: Our price is already super low, we will not cut again, but we will give you discount according to your purchase total, please see the discount policy.

Discount Rule of Nihaojewelry: https://www.nihaojewelry.com/discount

18. Q: How to add some items?

     A: If you already placed one order but want to add some items, please enter your order, check the details of your order, put the quantity of items you want to add then pay this new order. If you already paid, please email the items you want to info@nihaojewelry.co.uk, then we can help you.

 19. Q: The material of ....

     A: Our products are all in high quality and most of our products are alloy with crystal gem etc.

20. Q: Can you deliver to my country?

      A: All countries we can send, United States, Inglaterra, French, Spain, Mexico, German, etc the country that has DHL, we can ship without any problem.

• More about Nihaojewelry: https://www.nihaojewelry.com/about-us
• The brand story of Nihaojewelry: https://nihaojewelryblog.wordpress.com/category/brand-story/
• Why choose us: https://www.nihaojewelry.com/why-choose-us
• 7-day policy for return: https://www.nihaojewelry.com/7-day-policy-for-return
• 15-day policy for exchange: https://www.nihaojewelry.com/15-day-policy-for-exchange 

If your problem still no resolution or there is still no answer you want to know, please have an online message and we will give you a reply quickly as soon as possible, Any questions please contact us at any moment. 

Our company would like to continue with competitive price, high-quality products and the new and old customers establish close cooperation relations.

Our one-stop shopping website is https://www.nihaojewelry.com

We will try our best to perfect FAQ, Any suggestions please have left a message!